At Moroccan Leather Pouf, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the delivery date.

To initiate a return or exchange, please fill out our contact form located at the bottom of the page with your order number and a brief explanation of the reason for the return or exchange. Our customer service team will get back to you within 24-48 hours with further instructions on how to proceed.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that personalized or custom-made items cannot be returned or exchanged unless they are defective or damaged.

Please note that the customer is responsible for all shipping costs associated with returns and exchanges, unless the item received is defective or damaged. We recommend that you use a trackable shipping service and purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds will be processed within 5 business days, and exchanges will be shipped out within 3-5 business days of approval.

If you have any questions about our return and exchange policy, please contact us using the contact form located at the bottom of the page.